The Ritz-Carlton Reviews
The Ritz-Carlton has an overall rating of 3.9 based on 175 reviews. Customer feedback on The Ritz-Carlton is mixed: The Ritz-Carlton reviewers highlight positive aspects like exceptional service, luxurious accommodations, beautiful locations and outstanding dining options, which strongly appeal to affluent travelers seeking luxury experiences. However, The Ritz-Carlton is often criticized for its high prices, inconsistent service experiences, limited availability and occasional maintenance issues.
175 reviews
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All The Ritz-Carlton Reviews (175)
joseph1994
May 19, 2026
"Good experience, just a little slow"
The staff were really nice and polite, and they did help me out. Only thing is, replies took a bit longer than I thought they would. Nothing too crazy, just one of those things where you're kind of waiting around wondering what's going on. Overall though, it was still a good experience...
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jamesdriver9429
May 13, 2026
"Check-in was really quick, and the guy at…"
Check-in was really quick, and the guy at the front desk was super kind. I actually got into my room early too, which was such a relief after flying. I wasn’t sure if I’d have to wait around for hours, but it ended up being way easier than I expected.
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ethel1985
May 13, 2026
"Housekeeping was REALLY good overall"
The room was clean and well taken care of, so I was happy with housekeeping overall. The only small issue was that the towels came late once, but other than that, everything was FINE.
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RonnieLovelace_71
April 19, 2026
"Food was the highlight of the weekend"
Stayed for the weekend the food was easily the best part. Breakfast had a ton of fresh options, and dinner was really good too. The restaurant staff were laid-back and friendly, which I appreciated. I’m usually a little skeptical when it comes to customer service because it often feels forced, but they actually seemed genuine
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hello_james709
April 16, 2026
"Fancy and nice, but not cheap"
It has a really nice, fancy feel to it, like you can tell it’s meant to be a little more elevated, and I did like that a lot. It just felt a bit pricey to me, like I kept thinking, okay this is nice, but is it quite worth that amount? Still a good experience overall, just not exactly budget-friendly.
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EbonyWebster_70
April 15, 2026
"Nice spa day, but not quite what I expected"
I booked a spa day through ritzcarlton.com and the whole process was actually simple, so that part was nice. The massage itself was good, and everything looked clean, which I always appreciate. But I don’t know, for the price I guess I was expecting it to feel a little more special. Check-in felt kind of rushed, and then the relaxation area was more crowded than I thought it would be, so it didn’t feel super peaceful. Still, it wasn’t bad at all. I enjoyed parts of it, just not in the blown-away way I thought I might.
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suzanne-Linehan
April 04, 2026
"Pretty clean overall"
The room was clean for the most part and felt comfortable. I did notice one corner that looked like it got missed, but it wasn’t a big deal overall
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CORTEZ
March 28, 2026
"Kids were all about it"
I got this mostly just to keep the kids entertained for a bit, they ended up loving it. They kept coming back to it, which is always a good sign. I was going to put it away after a while, but then they started asking for it again, so… yeah, definitely a hit in our house.
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CRAWFORD
March 26, 2026
"Reservation Mix-Up Was Frustrating"
I booked a king room online, but when I got to check-in, they had me listed for two doubles. The staff did end up fixing it after a while, which I appreciated, but it was still REALLY annoying to deal with after traveling. I just expected the reservation to match what I actually paid for.
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Annette-ford
March 03, 2026
"Easy booking from start to finish"
I booked a room on The Ritz-Carlton and the whole process was really smooth. I’ve used hotel sites before where you have to keep clicking around just to compare dates, rooms, and prices, so I appreciated that everything here was clear right away. The confirmation email came through fast too. Overall, it was just an easy, hassle-free booking experience with no issues.
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paula_Pulliam73
February 23, 2026
"The stay itself was actually pretty…"
The stay itself was actually nice, but I wasn’t thrilled when extra fees showed up later than I expected. When I asked about it, the response felt like one of those canned apologies that doesn’t really address the issue. I would’ve appreciated clearer upfront pricing more than a generic “sorry for the inconvenience.”
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rose-Bradley
February 19, 2026
"Felt Stuck Trying to Get a Simple Charge Fixed"
I booked through ritzcarlton and noticed one of the charges on my reservation was showing up wrong. I reached out to support, but I kept getting passed from one person to another, which made me feel kind of trapped in the process. It wasn’t a huge issue, but having to follow up more than once over several days got frustrating. They did eventually fix it, so I’ll give them that, but for a brand like Ritz-Carlton, I expected the whole thing to be a lot smoother. Not terrible, just not the level of service I was hoping for.
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Lowell_cole93
February 17, 2026
"Sooo worth it"
The rooms were really clean, the staff was super kind, and check-in was sooo easy. it felt totally worth it
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hello_debra921
February 14, 2026
"Nice place to unwind"
I stayed here mostly just to relax, and the pool area was probably my favorite part. I can’t remember if I spent more time there the first afternoon or the next morning, the days kind of blended together, but it was always clean and calm. Towels were easy to grab, the chairs were comfortable, and it never got too loud. I also used the spa and lounge areas at some point during the stay, maybe after the pool one day, and they were really easy to enjoy. Overall, just a really nice spot to slow down for a bit.
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John_barlow02
January 26, 2026
"Not the most convenient location"
Reading between the lines, I probably should’ve checked the location a little more carefully before booking. It ended up being too far from pretty much everything we wanted to do, so getting around was more of a hassle than we expected.
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marian_Wagner00
January 24, 2026
"Nice Bonvoy Perks, Even If Not Everything Is Guaranteed"
I booked the Ritz-Carlton directly through their site with my Marriott Bonvoy account, and the points posted without any issues after the stay. I did get a small room upgrade and late checkout, which ended up being the highlight. The staff seemed to already know my status, so I didn’t have to do the awkward “just checking if…” routine. I’m giving it 4 stars because some of the benefits aren’t super obvious when you’re booking, and the upgrade situation clearly depends on how busy the hotel is. Still, when things line up, the loyalty perks do make the stay feel a little more worth it
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AudreyMeyer_65
January 23, 2026
"Not cheap, but it made sense for a special trip"
I booked through ritzcarlton.com, and yeah, it was definitely on the pricey side. But for what we got, I didn’t feel like it was money wasted. The room was spotless, the staff were genuinely helpful, and any little thing we needed was taken care of quickly. I’m not saying I’d spend this much all the time, but for a special trip, it felt worth paying a bit extra to have everything run smoothly
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BrittanyLoque_18
January 07, 2026
"Slow Drink Service"
The drinks took way longer than expected to come out. I didn’t mind waiting a little, but it started to feel frustrating after a while. Overall, it kind of took away from the experience for me.
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MarilynSharp_10
January 07, 2026
"Easy booking experience"
The site was really easy to use and didn’t take forever. I found the hotel, checked my dates, and booked everything without getting confused or clicking around forever. Smooth overall.
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MarieVasquez
January 03, 2026
"The concierge truly made our stay special"
We stayed at the Ritz Carlton the concierge was amazing. They made everything feel so easy and stress-free, from helping us book dinner to giving directions and even sorting out a last-minute car. What really stood out was how genuinely kind they were, it felt like they actually listened to us and never made us feel rushed. It was such a lovely, comforting experience, and I’d be really happy to stay there again...
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